Refund policy

Return & Exchange Policy

Our policy lasts 14 days from the date you receive your order. If 14 days have passed since delivery, unfortunately we cannot offer a refund or exchange.

Eligibility for Returns

To be eligible for a return or exchange:

· The item must be unused, unworn, and in the same condition as received.

· The item must be returned in its original packaging.

· A proof of purchase (invoice or order confirmation) must be provided.

Non-Returnable Costs

· Shipping costs are non-refundable if the return is for personal reasons (e.g. change of mind).

· If the product is defective or incorrect, a full refund or exchange will be provided, including applicable shipping costs.

How to Request a Return or Exchange

To request a return or exchange, please contact us by email at:
info@Juliusmeinlegypt.com

Our customer support team will guide you through the next steps.

 

Refund & Exchange Process

Once your returned item is received and inspected:

· If the product has a manufacturing defect or issue, we will exchange the item or issue a refund, based on your preference and product availability.

· If the item is returned without any defect, it will be refunded according to our policy.

· If the return is not approved, the item will be shipped back to you.

You will be notified by email once we receive your returned item and informed whether your refund or exchange has been approved or rejected.

Refund Method

· Refunds will be processed using the same payment method used for the original purchase.

· For Cash on Delivery (COD) orders, our team will contact you to request bank account details.

· Approved refunds will be processed within 7 working days, and you will receive a confirmation once completed.

· If the standard refund method is not applicable, please inform our representative to arrange an alternative solution.

 

Late or Missing Refunds

If you have received a refund confirmation but have not yet received the amount:

1. Recheck your bank account.

2. Contact your bank, as processing times may vary.

3. If the issue persists, please contact us at info@Juliusmeinlegypt.com.

 

Return Shipping Process

· Returns can only be made through our assigned courier services.

· Once your return request is approved, we will arrange for the courier to collect the item from your address during their working hours.

· You are responsible for return shipping costs, which are non-refundable.

· If a refund is issued, the return shipping cost may be deducted from the refunded amount.

Delivery times for exchanged products may vary depending on your location.