Privacy policy

1. Information We Collect

When you browse our website or make a purchase, we may collect certain information, including:

Personal details: Your name, email address, phone number, and shipping or billing address.
Payment details: Credit or debit card information, which is processed securely through our payment provider. We do not store full card numbers.
Order details: Products purchased, order history, and delivery preferences.
Technical information: IP address, browser type, device details, and pages visited on our website.
Cookies: Session cookies used for cart functionality and analytics cookies used to improve your browsing experience.

2. How We Use Your Information

We use the information we collect to:

Process, manage, and deliver your orders, including sending order confirmations.
Contact you regarding your orders, deliveries, or customer service inquiries.
Send promotional emails, offers, and updates, with the option to unsubscribe at any time.
Improve our website, products, and services by analyzing user behavior and preferences.
Meet legal requirements and handle any disputes.
Identify and prevent fraud, misuse, or unauthorized transactions.

3. How We Share Your Information

We do not sell, rent, or exchange your personal information with third parties. Your information may only be shared in limited cases, including:

Delivery providers: We may share your name, contact details, and address with courier or delivery partners to complete your order.
Payment providers: Payment information is handled by our secure payment gateway provider.
Legal obligations: We may disclose information when required under Egyptian law or in response to a valid government request.
Business transfers: If our business is involved in a merger, acquisition, or similar transaction, your data may be transferred as part of that process.

4. Cookies Policy

Our website uses cookies to improve functionality and enhance your browsing experience. These may include:

Essential cookies: Necessary for the website to operate properly, such as keeping items in your shopping cart.
Analytics cookies: Used to understand how visitors interact with our website and help us improve performance.
Marketing cookies: Used to deliver relevant advertising on other platforms, such as Facebook and Google.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect some website features, including your ability to complete purchases.

5. Data Security

We apply reasonable technical and organizational safeguards to protect your personal information from unauthorized access, misuse, alteration, disclosure, or loss. Payment transactions are encrypted using SSL technology. However, no online transmission or storage method is completely secure, and we cannot guarantee absolute protection.

6. Data Retention

We retain your personal data only for as long as needed to achieve the purposes described in this policy, or as required by Egyptian law. Order records are generally kept for up to five years for accounting, legal, and compliance purposes. You may request deletion of your account and related data at any time, subject to applicable legal requirements.

7. Your Rights

You have the right to:

Request access to the personal data we hold about you.
Ask us to correct inaccurate or incomplete information.
Request deletion of your personal data, subject to legal retention obligations.
Opt out of marketing communications at any time by clicking “Unsubscribe” in our emails.
Submit a complaint to the relevant Egyptian data protection authority.

To exercise any of these rights, please contact us using the contact details provided below.

8. Third-Party Links

Our website may include links to third-party platforms or websites, such as Amazon, Noon, or Talabat. We are not responsible for how these third parties collect, use, or protect your information. We recommend reviewing their privacy policies before sharing any personal data with them.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has shared personal data with us, please contact us so we can delete it as soon as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page, along with the revised date at the top. We encourage you to review this policy regularly to stay informed about how we protect your information.